Every found item and where it is now.
One shared record of belongings found around the hotel. Log each item with a photo and note where it’s stored. Record who collected it.
What your team can do
Housekeeping, front office and guest services teams
- Item photos and storage locations
- Search by item, location or finder
- Collector details and return records
What was found
Describe the item and note where it was found. Take a photo. The finder and date are saved with it.
Storage and search
Record where the item is kept. When a guest asks about something they lost, search by description, location or finder. Filter the register by status, area and date.
A documented handover
Record the collector’s name and ID details, then take the required ID photo. Collection times stay with the item.
Status and disposal
Follow the item’s status and history. If a stored item is disposed of, record why so the team knows what happened.
From finding an item to recording its return
Housekeeping and front office use the same record from when an item is found until someone collects it.
Housekeeping or reception
Photograph the item and add a description, then record where it was found. Do this while cleaning or from the Lost & Found register.
Housekeeping and front office
Record where it’s stored and mark it as stored. When a guest asks, front office can open the same item from its lost-property alerts.
Front office or responsible team
When the item is collected, enter the collector’s details and take the required ID photo. The claim and return times stay on the record.
Related modules
Other modules that share records with this one.