Frequently asked questions
Short answers on setup, the app, billing and support.
Getting started
How long does setup take?
Pick your departments and add your rooms. Then invite your team. How long it takes depends on the property. We're happy to go through it with you.
Do I need a credit card to start?
No. Start your 30-day free trial without a card. A few days before it ends, we'll ask whether you want to continue and add a card. Your trial does not automatically become a paid subscription, and you won't be charged unless you choose a paid plan.
Do I need a PMS?
Concierly can run without a PMS connection. Contact us to confirm which integrations are available for your property.
Product
Does it work offline?
After sign-in and loading hotel data, supported updates such as room status and work orders can be recorded without a connection. They wait to sync when the connection returns. Some actions still require a connection; the app shows pending updates and sync problems.
What languages are available?
English, Spanish, Italian, Portuguese and Indonesian, with Greek on the roadmap.
Is there a limit on team members?
No. Unlimited staff accounts on every plan.
Can I export my data?
Whoever manages your hotel's Concierly subscription can ask for a copy of the hotel's data at hello@concierly.io. Our Security page explains how data requests work.
Which devices can my team use?
Any of them. Every role works on a phone, a tablet and in a web browser. Each person signs in with the same account wherever they are. A housekeeper can work from a phone on the floor while the front desk keeps a tablet at reception.
Billing & support
How much does it cost?
$6 per room per month, or $5 billed annually. From the 100th room on, each room costs $4.50 ($4 annually), so larger properties pay less per room. That price covers all ten modules, including Asset Management and Lost & Found. Unlimited staff, offline mode and support are included too. No setup fees. No minimums.
Can I cancel anytime?
Yes. The 30-day trial needs no card and does not automatically become a paid subscription. You do not need to cancel it to avoid a charge. If you choose a paid plan, you can cancel anytime and keep access through the end of your current paid billing period. Payments already made, including unused time, are non-refundable as described in our Refund Policy.
What support do you offer?
Email hello@concierly.io. Our support team typically responds within 24 hours on business days, Monday to Friday.
Is my data secure?
Our Security page points to our policies on hotel and personal data. It also explains how to reach us about access, correction, export or deletion.