Get in touch
Our team typically responds within 24 hours on business days.
- Email support
- hello@concierly.io
- Response time
- Within 24 hours
- Availability
- Monday – Friday
How can we help?
Getting started
Setup your hotel, invite your team, configure departments and rooms. We'll guide you through every step.
Account & team
Profile settings, password changes, roles, permissions, and team member management.
PMS integration
Help with PMS connections, configuration and sync questions. Contact us to confirm availability for your property.
Mobile app
iOS and Android installation, offline mode, push notifications, and app updates.
Security & privacy
Data requests, access controls, and account security.
Feature requests
We build based on what hotels need. Tell us what's missing and we'll prioritize it.
Frequently asked
How do I reset my password?
Go to Settings > Profile > Change Password. If you're locked out, use the "Forgot Password" link on the login screen.
Can I use Concierly offline?
After sign-in and loading hotel data, supported updates such as room status and work orders can be recorded without a connection. They wait to sync when the connection returns. Some actions still require a connection; the app shows pending updates and sync problems.
How do I connect my PMS?
Concierly can run without a PMS connection. Contact us to confirm which integrations are available for your property.
Is there a limit on team members?
No. Add as many team members as your property needs — housekeepers, engineers, managers, front desk staff. All included.
Platform details
- App name
- Concierly
- Languages
- English, Indonesian, Spanish, Italian, Portuguese
- Platforms
- Web browser, iOS app, Android app