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A guest asks for fresh towels.
Here’s what happens by radio, and what happens with Concierly.
A guest asks: Could we have fresh towels?
At 2:00 pm reception radios housekeeping; a housekeeper hears it mid-clean, in another room, and finishes that room first. By 2:35 pm the towels are forgotten, and reception thinks it’s done. At 2:50 pm the guest asks again at reception. Asked twice, 50 minutes and still waiting: that’s what ends up in the review.
At 2:00 pm reception logs it in Concierly, and the whole team can see it. At 2:01 pm an available housekeeper gets an alert on their phone, with the room number. At 2:12 pm the towels are delivered and marked done in one tap, and reception sees it’s done without picking up the radio. Asked once, done in 12 minutes: that’s all they’ll remember.
By radio
★★★★★
A housekeeper hears it mid-clean, in another room.
The towels now depend on someone remembering.
Reception thinks it’s done.
Reception drops what it’s doing to chase it.
Asked twice
That’s what ends up in the review.
50 minstill waiting
On every phone
★★★★★
Takes seconds. The whole team can see it.
On their phone, with the room number.
Marked done in one tap.
Without picking up the radio.
Asked once
That’s all they’ll remember.
12 mindone
Real examples from our founder’s hotel.
Concierly began in our founder’s own 15-room hotel, where missed requests meant repeat complaints and more chasing.
“I had to spend so long in calls and messages to have a view on what was happening.”
The team has now used Concierly for nine months. When the founder handed it to staff, they started using it without an explanation.
Try all ten, or just a few.
No clean room waiting to be checked
Regular checks scheduled for you
Free
Or follow the guided setup yourself.
Easy
If they use WhatsApp, they can use Concierly.
30 days
No card. No sales call.
$5 per room / month billed annually
No minimum rooms. Your size, your price.
Your 30 days start once setup is done. After that, choose a plan or stop. Nothing is charged automatically.
On the monthly plan, yes: no contract, cancel whenever you want. The yearly plan costs less and is paid up front, and it stays active until the end of the year you paid for.
No. You pay per room, and your whole team can use it.
No. Your team uses the phones they already have.
Concierly works on its own, so you don’t need one. Booking system connections are coming, starting with Cloudbeds. Tell us which one you use.
Your team keeps working. Updates are saved on the phone and sync when you’re back online.
English, Spanish, Portuguese, Italian and Bahasa Indonesia. Need another language? Ask us, and we’ll add it.
Your data is encrypted when sent and when stored. Your records are backed up every day.
Usually less than an hour. If you like, we do it for you, for free.
