Front Office
Know which room needs attention next.
See which rooms are ready and what work is affecting a guest’s stay. Check rush rooms, guest requests, defects and minibar items that still need follow-up.
See the moduleA module for every department.
Each department has its own module. Work passes between them: a guest complaint becomes a work order, and low stock becomes a purchase request.
Housekeeping
Rooms cleaned, then checked by a supervisor.
Housekeepers see their assigned rooms and follow the cleaning checklist for each one. Once the cleaning’s done, a supervisor inspects the room.
See the moduleLost & Found
Every found item and where it is now.
One shared record of belongings found around the hotel. Log each item with a photo and note where it’s stored. Record who collected it.
See the moduleGuest Complaints
The complaint and the repair, linked.
Log what the guest reported, including the location and urgency. If something needs fixing, create a linked work order. The guest follow-up stays with the complaint.
See the moduleRestaurant & F&B
How service is going, on your phone.
See open tickets by station and the status of room charges. Set up the menus, tables and stations that service runs on.
See the moduleWork orders
Track a repair from the report to the review.
A work order records the fault and its location, along with its priority. Assign an engineer and follow the job until it’s done. Review the result.
See the moduleAsset Management
Each asset, with its repair history attached.
Keep the asset register up to date and link work orders to the equipment they’re about. Log each service. Use recorded costs and service history to decide what needs attention.
See the modulePatrol
Plan the patrol, then read the record.
Set up routes with checkpoints and the schedules they run on. Check the patrol board from your phone. Review past sessions and recorded incidents there, too.
See the moduleInventory
Know what’s in stock and what’s running low.
Track quantities and stock movements. Set a minimum for each item to see what needs reordering, then raise a purchase request when stock runs short.
See the moduleProcurement
Follow a request through to the order.
Each purchase request is reviewed under your hotel’s approval rules. Approved items become purchase orders.
See the module